Track Your Order

Your tracking number is in the shipping confirmation email we sent when your order was dispatched (check spam/promotions if you can't find it).

How to Track

1. Open your shipping confirmation email.
2. Click the tracking link, or copy your tracking number into 17track.net — it works with every carrier we use.

Tracking Tips

• Tracking activates within 24–48 hours of dispatch — if it shows no data at first, check back the next day.
• Estimated delivery windows are shown on our Shipping & Delivery page.
• Status hasn't moved in 5+ days, or the estimated window has passed? Email support@getpolardip.com with your order number and we'll chase the carrier immediately. Confirmed-lost packages are replaced free or fully refunded — your choice.

Can't find your order number or confirmation email? Message us on WhatsApp +44 7411 561594 with the name and email used at checkout and we'll locate it.