Shipping policy
Where We Ship
We currently ship to the United States, and to selected destinations in Europe, the United Kingdom, Canada, and Australia. If your country isn't available at checkout, email shop@promptiify.net and we'll let you know whether we can arrange delivery.
Order Processing
Orders are processed Monday to Friday, excluding public holidays. Please allow 1–3 business days for your order to be picked, packed, and dispatched. Orders placed after 2:00 PM (GMT) on a Friday, or over a weekend or holiday, begin processing the next business day.
During sale periods and product launches, processing may take an additional 1–2 business days. We'll email you if there's any delay.
Delivery Times
Estimated delivery times after dispatch:
| Destination | Estimated Delivery | Cost |
|---|---|---|
| United States | 5–12 business days | Free |
| United Kingdom & Ireland | 4–9 business days | Calculated at checkout |
| Europe | 5–12 business days | Calculated at checkout |
| Canada | 7–14 business days | Calculated at checkout |
| Australia & New Zealand | 8–16 business days | Calculated at checkout |
Total time to receive your order = processing time + delivery time.
These are estimates, not guarantees. Delivery windows can be affected by customs clearance, carrier backlogs, severe weather, and remote delivery addresses. We are not liable for delays once a parcel is in the carrier's possession, but we will always help you track and resolve any issue.
Shipping Costs
Free standard shipping on all US orders, no minimum. Shipping to all other destinations is calculated at checkout based on your address and displayed before you pay. There are no hidden charges added after checkout.
Order Tracking
Once your order ships, you'll receive an email with a tracking number and a link to follow your parcel. Please allow up to 48 hours for tracking information to update after you receive it. If you haven't received tracking within 5 business days of ordering, check your spam folder and then contact us at shop@promptiify.net.
Split Shipments
If you order multiple items, they may arrive in separate parcels on different days at no extra cost to you. Each parcel will have its own tracking number.
Customs, Duties, and Import Taxes
For international orders outside the shipping origin's customs union, any import duties, taxes, or customs handling fees are set by your local authorities and are the responsibility of the customer. These are not included in the product price or shipping cost, and we have no control over the amounts charged.
If a parcel is refused at customs and returned to us, we will refund the product cost minus any shipping and return charges incurred.
Incorrect Addresses
Please double-check your delivery address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery. A reshipping fee may apply. If you spot a mistake, email us immediately — we can usually correct the address before dispatch.
Lost, Stolen, or Damaged Parcels
If your tracking shows "delivered" but the parcel isn't there, please check with neighbours and your building's mail area first, then contact us within 7 days. We will open an investigation with the carrier.
If a parcel is confirmed lost in transit, or arrives damaged, we will send a free replacement or issue a full refund — your choice. Photos of any damage to the item and its packaging help us resolve claims quickly.
Questions
Email shop@promptiify.net or call +44 7411 561594, Monday to Friday, 9:00 AM – 5:00 PM (GMT). We reply to all messages within 1 business day.